Requirements:
- Fluency in English,
- Other language skills will be a plus,
- Excellent verbal and written communication skills,
- Professional telephone manner,
- Basic experience in MS Office, MS based applications,
- Basic technical support experience an advantage but not necessary,
- Flexible, well-motivated team player, ability to work under pressure,
- Available to work in shifts.
POSITION PURPOSE AND SCOPE OF WORK:
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
- Proactive flagging incidents where no knowledge solution was found,
- Meeting or exceeding the level of Service when responding to all incoming incidents,
- Accurate and timely hand off to other resolving teams.
BENEFITS:
- Language Bonus (French/Spanish/Italian)
- Meal tickets
- Salary increase after 4 months
- Language bonus increase after 6 months
- Taxi vouchers for night shifts
- Night and weekend hours payed extra
- Private Health insurance (you can choose between a list of providers)
- Trainings and certifications reimbursed by Capgemini
- 7card gym subscription discount
- Referral bonus
- Teambuilding events, Christmas vouchers & goodies for each Annual Holiday
- Opportunity to evolve after minimum 6 months based on your performance
ABOUT:
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, a people company with more than 200,000 people worldwide, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients.
